At Facai88, the protection of your personal data is a responsibility we take seriously. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold over your data as a registered member of Malaysia's premier online casino platform.
We handle your data with the care and discretion it deserves. These six commitments summarise how we approach privacy across every touchpoint on the platform.
We only collect the personal information that is genuinely necessary to operate your account, process transactions, and comply with our legal obligations. We do not collect data speculatively.
All data transmitted between your device and Facai88 servers is protected by 256-bit SSL/TLS encryption β the same standard used by major Malaysian banks including Maybank and CIMB.
Facai88 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you β we are custodians, not vendors.
You have the right to access, correct, and request deletion of your personal data at any time. Our support team processes all data-related requests promptly, typically within 14 working days.
We use cookies strictly for session management, security, and platform performance analytics. We do not deploy third-party advertising cookies or share browsing data with ad networks.
We retain your personal data only for as long as is necessary for the purposes it was collected, or as required by applicable law. Data no longer needed is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how Facai88 ("we", "us", "our", "the Company", "the Platform") collects, uses, stores, discloses, and otherwise processes the personal data of individuals ("you", "User", "Player") who access or use the Facai88 online gaming platform at facai88.cam and any associated mobile-optimised interfaces.
Facai88 is committed to protecting the privacy and personal data of all users in a manner consistent with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) and any successor or supplementary regulations.
By registering an account on the Facai88 platform or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the platform immediately.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably identify a living individual, directly or indirectly, including name, identification number, contact details, financial information, and online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, organisation, storage, retrieval, use, disclosure, or deletion. |
| "Data Subject" | The individual to whom the personal data relates β in this context, any registered or prospective Facai88 user. |
| "Third Party" | Any natural or legal person other than the Data Subject and Facai88, including service providers, payment processors, and regulatory authorities. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their personal data. |
| "PDPA" | The Personal Data Protection Act 2010 of Malaysia, governing the processing of personal data in commercial transactions within Malaysia. |
Facai88 collects the following categories of personal data in the course of providing our services:
Facai88 collects personal data through the following channels:
Facai88 processes your personal data for the following defined purposes:
| Purpose | Description |
|---|---|
| Account management | Creating, maintaining, and administering your Facai88 account, including login authentication and account security. |
| Payment processing | Processing MYR deposits and withdrawals via your chosen payment method, and maintaining accurate transaction records. |
| Identity verification (KYC) | Verifying your identity and age (21+) to comply with our legal obligations and Terms and Conditions. |
| Service delivery | Providing access to games, live dealer tables, sports betting, promotions, and all platform features. |
| Fraud and security | Detecting, investigating, and preventing fraudulent activity, money laundering, and prohibited conduct as defined in our Terms and Conditions. |
| Legal compliance | Meeting our obligations under applicable law, responding to lawful requests from regulatory authorities, and maintaining required records. |
| Customer support | Responding to your queries, complaints, and requests via live chat, email, or any other supported communication channel. |
| Responsible gambling | Monitoring account activity to identify potential signs of problem gambling and administering any self-exclusion or deposit limit requests you submit. |
| Platform improvement | Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience. |
Facai88 will not process your personal data for any purpose not listed above without first obtaining your explicit consent or without a valid legal basis under applicable data protection law.
Where required by applicable data protection legislation, Facai88 relies on the following legal bases for processing your personal data:
Facai88 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with third parties only in the following circumstances:
Some of the third-party service providers engaged by Facai88 may be located outside of Malaysia, meaning that your personal data may be transferred to and processed in countries other than the country in which you reside. In such cases, Facai88 will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
Where personal data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that in Malaysia, Facai88 will implement appropriate safeguards, which may include contractual protections such as data processing agreements containing standard data protection clauses.
By using the Facai88 platform and providing your personal data, you acknowledge and consent to the transfer of your data as described in this section, subject at all times to the protections described herein.
Facai88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | For the duration of the account plus 7 years following closure, to meet legal record-keeping obligations |
| Transaction and financial records | 7 years from the date of each transaction, in accordance with financial record-keeping requirements |
| KYC verification documents | For the duration of the account plus 5 years following closure |
| Gaming activity and bet history | 2 years from the date of each activity record, unless retained longer for dispute resolution purposes |
| Customer support communications | 3 years from the date of each communication |
| Technical and device logs | 90 days from collection, unless retained longer for active security investigations |
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for analytical purposes.
Facai88 uses cookies and similar technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:
Facai88 does not use third-party advertising cookies, social media tracking pixels, or behavioural retargeting technologies on the platform.
You may configure your browser to refuse or delete cookies; however, doing so may impair the functionality of certain platform features, including login persistence and preference retention. Please consult your browser's help documentation for instructions on managing cookie settings.
Subject to applicable data protection law, you hold the following rights with respect to your personal data held by Facai88. You may exercise any of these rights by submitting a written request to [email protected]. We will respond to all valid requests within 14 working days.
You may request a copy of all personal data held by Facai88 relating to you, together with information on how it is being used and with whom it has been shared.
If any personal data held by Facai88 is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal record-keeping obligations.
You may request that we restrict the processing of your personal data in certain circumstances, such as while a correction request is pending or where you contest our legal basis for processing.
Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to the processing of your personal data where it is carried out on the basis of our legitimate interests, including profiling for fraud prevention purposes.
The Facai88 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals below this age threshold. Age verification is conducted as part of the account registration and KYC process.
If Facai88 becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, we will take immediate steps to close the associated account and securely delete the relevant data. If you believe that a minor has registered an account on the platform, please notify us immediately at [email protected].
Facai88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While Facai88 takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been accessed without authorisation, contact our support team immediately.
The Facai88 platform may contain references or links to third-party websites, payment provider portals, or external services. This Privacy Policy applies solely to data collected and processed by Facai88 directly. We are not responsible for the privacy practices, data handling policies, or security measures of any third-party websites or services.
We encourage you to review the privacy policies of any third-party services you access in connection with your use of the Facai88 platform, including your chosen payment provider β whether that is Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, or any other supported channel. Facai88 has no control over and accepts no liability for how those third parties handle your personal data.
Facai88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where practicable, notify registered users via their registered email address or through a prominent notice on the platform.
Your continued use of the Facai88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must cease using the platform and may request closure of your account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by Facai88, please reach out to our dedicated support team through the following channels:
For formal data subject rights requests β including access, rectification, erasure, or portability requests β please submit your query in writing via email, including your full registered name and account username so that we may identify your records accurately. We aim to acknowledge all privacy-related requests within 3 working days and to provide a full response within 14 working days.
If you are not satisfied with our response to a data-related complaint, you may have the right to escalate your concern to the relevant data protection authority in your jurisdiction.
Our support team is on hand 24/7 to answer questions about your data, help you exercise your privacy rights, or walk you through your account settings. Reach us via live chat on the platform or drop us an email β we typically respond within minutes.
For players aged 21 and above only. Please gamble responsibly.